ARTWORK AND DESIGN Where
are your layout templates?
All of our templates are available for download. You can download
the artwork templates by clicking here. (*mac users may
need to click, hold, and choose download link to disk) All orders
must be in Mastertrack specs or additional charges and delays
may apply.
Can
I use templates from other disc manufacturers?
We can accept templates from other disc manufacturers most of
the time. Artwork set up is fairly standard in the replication
industry so generally there is no problem.
What
is a bleed and when should it be used?
A bleed is extra area outside of your document that is trimmed
off to insure proper cuts. In simple terms - your background
should go off an 8th of an inch more than your actual print
size. Although our cutting staff is extremely precise, we can
not guarantee any print job cuts without the added bleed when
required. This is an industry standard followed by any printshop.
Also, please keep your text at least 1/4" away from the
edge of the piece. This way your text is in a "safe"
area. If you have any questions regarding this policy you may
call us.
What
type of files do you accept?
You can download specs and templates to all of our most popular
packages from our website. All file formats should be CMYK and
have bit map resolutions of 300dpi . At the time, we
do not accept quark files, Pagemaker, Corel Draw, or
any similar software. However, these formats can be easily converted
into an industry standard by exporting them as: .eps .pdf .tif
.jpeg . If you are unsure about your file format, give us a
call and we will help.
Adobe Photoshop CS2 or earlier(.psd)
- Do not flatten Adobe Illustrator CS2 or earlier(.ai
or .eps) - Fonts converted to outlines/curves, embed
all images Adobe InDesign CS2 or earlier (.indd)
- Include all essential directories Adobe PageMaker
(.pmd) Exported as a PDF - Fonts converted to outlines/curves,
embed all images QuarkXpress
(.qxd) Exported as a EPS or PDF - Fonts converted to
outlines/curves, embed all images We
also accept these standard industry formats: .eps .pdf .tif
.jpeg
Can
I resize my 72dpi artwork to 300dpi?
Unfortunately, you can not increase your resolution for a design
that has already been created at low resolution. The output
will be blurry or grainy, and at times, unreadable. The only
solution to this is to redesign your piece at the correct resolution
from the very beginning. For insert printing you will get the
richest black by using 30C 20M 00Y 100B
How
do I achieve the richest black possible?
You will get the richest black by using 30C 20M 00Y 100B
Replication Disc
art - Free Offset Disc Printing
No charge for full color offset disc printing at Mastertrack!
Most replicators charge you more for this type of disc printing.
If you prefer silkscreening to offset disc printing please use
PMS numbers specified from the C chart for solid colors.
Small
Run Duplication Disc art Full color digital direct disc face printing
is the latest technology for small run disc printing!
It provides a fantastic full color, photo realistic, glossy
image to the disc face. Many other duplication plants use ink-jet
printing or adhesive stickey labels - this is not the best method
for full color disc printing.
PROOFING What
types of artwork proofing services do you offer before you print?
We offer free PDF or jpeg proofs before we print anything. These
proofs are emailed to you in a low resolution format and help
to insure that proper placement and file translation has been
represented. We also offer hardcopy proofing services for an
additional fee. Please speak to your sales representative about
hard copy proofing services.
CD PLAY TIMES What
is the maximum playtime for cd audio?
The Phillips CD specification for CD Audio and CD-Rom formats
defines that the maximum playing time is 74 minutes and 44 seconds.
Mastertrack accepts masters up to 76 minutes. Longer play times
of up to 79 minutes may be possible but we cannot guarantee
that the discs will play satisfactorily in all CD players and
drives.
GENERAL How
can we reach you?
Our General Office Sales Office Hours are:
10am-5pm Monday - Friday
Always contact us to make an appointment if you would like to
drop off your essentials in person.
You may order on our website 24 Hours a day. If you have a question
after business hours, our customer service representatives check
their email regularly. Go ahead and email us, chances are you
will get an answer through the weekend or late at night.
Phone: 831.476.7321
Toll Free: 866.369.3397
Fax: 831-480-5960
Address:
3140 Porter Street #F
Soquel, CA. 95073
Please phone ahead for an appointment first.
What is your turnaround
time? Standard Projects - 500 or
more discs in bulk without packaging take 7 or 8 business days
and cds with printed packaging take 10-12 business days. Rush Orders are completed
in 4 business days or less using our disc duplication process.
Same day turns are available! Rush orders can not exceed 500
units.
Is my information
safe on your website?
None of the information we collect for order processing or from
inquiries is shared with any other company or website. Your
information is only used to contact you when necessary. Credit
Card information is only used to bill you for products and services
ordered. We continue to use the latest SSL 128 bit encryption
technology. Your order is submitted and retrieved with a secure
connection and remains secure at all times.
SHIPPING What
shipping carriers do you use?
Our primary shipping partners are UPS and FedEx. If needed we
can ship using your account number. If you have special requests
please do not hesistate to contact us. Call us and we will work
with you to get your project to you in a cost effective and
timely manner.
How
much will shipping cost?
Please use our online quote form. We can email you a complete
quote that includes shipping charges. Clients may also use thier
own UPS or FED EX account numbers.
How long
does shipping take?
UPS Ground shipping takes from 1 to 6 business days depending
on your distance from our facility in California. We can also
ship you products next day air, 2-day air, or 3 day select when
needed.
Will
you break up boxes and ship to multiple locations?
If your multiple shipments are broken up into full boxes, we
can drop ship mutliple boxes(up to 2) at no charge. If the boxes
have to be broken down into quantities smaller than a full box,
we charge $25 per box that has to be broken apart for handling
and material costs.
Will
you blind or 3rd party ship?
For our reseller customers, we have made it a priority to make
sure we are transparent in the printing process. As far as your
clients are concerned, you are the printer! When requested all
Blind Shipped orders will be shipped in a plain box with no
additional advertisements or promotions packed with your order.
Where
can i find my tracking number?
On the day that your order ships we will send your shipment
tracking number via email.
Can I cancel my
order?
To maintain a competitive edge, we process jobs as soon as we
receive them. If your order has been placed on a run, it can
not be taken off after the plates have been made. Because all
of our work is custom printed to order, all sales are final.
We are unable to use or recycle your printing after we have
completed it. No refunds are available on orders unless no files
have been prepared. If the order has not been processed, there
is no fee for cancellation. However, If an order is cancelled
after we have already pre-flighted your files for print, and
it has not been placed on a run, an $80 fee will be charged
regardless of the size of your order. If you need to cancel
an order you have placed, you must call and speak to a mastertrack
representative to avoid ANY costs other than the above processing
fees. An Email DOES NOT constitute cancellation under any conditions.
Do
you offer Terms Or Credit?
Due to the massive amount of throughput and speed in turnaround
we require payment in full prior to any work being completed.
We do not offer terms to any of our customers. We accept certified
checks, money order, Visa, MasterCard, Discover, and American
Express. If you would like to pay using a Wire Transfer, please
contact us by phone. We do allow Purchase Orders from Schools,
Churches, and Government agencies.
How
do I re-print my order?
In order to re-print a previous order you may need to submit
the job through our system again. We do not always archive files
any longer than it takes to print them so please save your work.
What
if I do not see what I would like to order on your website?
If you desire something more than the options listed our website,
please contact
us and we will be able to provide you with a custom quote.
Just because something is not listed on our site does not mean
that we cannot make it for you.
